Client Policies & Billing

Payment Options

Payments are processed securely through the following methods:

• Secure online payment (credit/debit card, Apple Pay, etc.)

• Wire transfer

Payment is due according to the Billing & Invoice Policy below.

 

Billing & Invoice Policy

Services are invoiced as follows:

• Recurring Services: Invoices are issued weekly on Fridays for sessions completed that week.

• Consultations & Supervision: Invoices are issued within 24 hours of the completed session.

• Written deliverables (reports, scripts, documentation) are released at the time of invoicing.

Payment is due within seven (7) calendar days of the invoice date.

Accounts with unpaid balances may result in a pause of services until payment is received.

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Consultation Services

Consultation services include clinical guidance, behavioral recommendations, program development, and written communication provided outside of scheduled sessions.

Consultation is billed in 15-minute increments at the standard consultation rate. This includes but is not limited to:

• Email or written responses involving clinical recommendations or behavioral strategies

• Parent or caregiver guidance provided outside of session

• Program planning, goal development, and written documentation

• Phone or video consultations not previously scheduled as a full session

Clients will be notified when a response or service falls under consultation billing. Consultation fees are invoiced within 24 hours of the service and are due within seven (7) calendar days.

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Cancellations & Rescheduling

At least 24 hours’ notice is required to cancel or reschedule a session.

Sessions canceled with less than 24 hours’ notice, as well as no-shows, are subject to 100% of the scheduled session fee.

Repeated late cancellations may require prepayment to continue services.

One emergency exception per calendar year may be granted at discretion.

 

Confidentiality

All services and communications are conducted in accordance with applicable state regulations, professional ethical standards, and confidentiality requirements.

Client information is maintained with strict discretion and professional care.

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Receipts & Documentation

Invoices and payment confirmations are provided for all services.

Additional documentation for educational, insurance, or record-keeping purposes is available upon request.